Brett
Rants
Work Problem Check List
The blind leading the blind.
Briefly, oh, so briefly, I contemplated putting together a listing of problem solutions for the workplace, my workplace. So, I started a file... and promptly forgot all about it. Anyhow, some brief excerpts / ideas, which may have very little rhyme or reason...
- Get Off Centre
- Get someone else involved
- In my life, many a problem has been solved by simply dealing with someone else.
- And conversely, it's amazing how often the next person down the line (even if it's just a simple lateral transfer) doesn't encounter the same difficulties I did.
- Ask For Suggestions
- When it turns out I'm wrong, what will be obvious in retrospect?
- It's always obvious in retrospect.
- If I'm not being lazy, my hesitation is a good indication that something is wrong with the plan.
- or in other words, if I don't know why I am making a call or writing a letter, both actions (and in fact any action) is premature.
- Hesitation on my part usually indicates a lack of a cohesive action plan... or at least, understanding of said plan on my part.
- Never Have an Attitude
- Like they say, not even once...
- I like humour, I tend towards flippancy (call it Chaos in my private dealings), but no, not in business, sarcasm does not translate well into legalese or other contractual documents.
- On Sales
- Bad business is no business at all.
- Better to lose the order than to lose face.
- And the stories I have heard about otherwise successful companies going under due to greed, growth, and that attitude of 'Just get the order; we'll worry about how to perform later.'
- Any excuse to talk is a good excuse.
- Of course, if helps if the excuse is a good one.
- I like to think that the home office is my family.
- When I stop caring about the family, it's time to move on.
- Treat every order as the first installment of a larger order.
- If that second order isn't forthcoming, I usually know why.
- I think it's a good idea to treat every customer interaction as something akin to a job interview.
- Being able to turn down an offer is a nice position to be in.
- An over abundance of offers is a great position to be in...
- On Accountability
- If it crosses my desk, the mistake is mine.
- It's best to comprehend the nature of the 'mistake' in advance.
- Oh, so often, mistakes are built into the system and are unavoidable.
- As if my job depends upon it.
And that's about it. So, um, yeah, not going to be writing that business management book any time soon. But if I were to add anything to the list at this later date, it would likely have something to do with ensuring an ideology cohesiveness in one's life, but most folks don't seem to have that luxury. Shame, that.
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Brett's making a <workplace problem resolution checklist>.
He's checking it thrice.
One thing's for sure,
He likes to play nice.
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